Frequently Asked Questions

Who is Jaken Medical Inc.?

We are a Medical Equipment Supplier for Cardiology and Radiology practices. We also have a wide variety of point of care supplies and accessories. We also sell new, rentals, and refurbished units at affordable prices. For more info visit our About Us Page.

 

What are my payment options?

We accept all major credit cards: Visa, MasterCard Amex, and also PayPal. For billing credentials that are out of the country: For security purposes, please contact us and we can help you with your purchase (via wire transfer).

 

How do I place an order?

You can place an order one of two ways:

  1. On the website, you can “request a quote” by clicking on the button, it will direct you to a contact page where you can provide is information for our sales team to reach you. They will contact you with pricing and additional information and process your order.
  2. On the website, if the “Add to cart” button is available, you will be able to click on the button and it will direct you to a page where you will be able to enter in payment information. From there, you will be able to confirm your order and shipping information.

If you encounter any issues, please call us and we will help you with your order! 

 

Why is my payment transaction being declined?

There can be multiple reasons why your transaction is not being able to go through.  One of the common reasons could be billing address verification. Please ensure that the billing address input is exactly what is written on your banking statement. Sometimes suite numbers are missing or needed to be inputted in front of the address.

Another reason the transaction may not have gotten through is due to the billing address being out of the country. If this is the case, please call us at (888) 559-5253 and we will help you process your order.

 

What is your return policy?

Please see our Terms and Conditions.

 

How do I return a product?

To create a return process, you must call us at (888) 559-5253 to receive an RMA number and initiate the process.

 

How to contact us?

You can contact us by email, phone or live chat! We are happy to answer any questions or address any issues you have. Thanks!

 

Who do I contact for a repair?

Our Certified Biomedical Team can help and troubleshoot over the phone, feel free to reach them at (888) 559-5253 x6104.

 

Who do I contact for an issue with my order?

Our customer service team is always available to help you. You can reach them at (888) 559-5253 x6102 or email us at contact@jakenmedical.com.